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Some C.A.R. members who have used DocuSign® AFTER the other party has used zipLogix Digital Ink® have reported that DocuSign® removes zipLogix Digital Ink® signatures causing the signatures to "disappear."
After investigation, it was found that this is NOT a zipLogix Digital Ink® defect but rather an issue with DocuSign® usage. This appears to only occur when the DocuSign® user uploads the PDF directly to the DocuSign® website. C.A.R. has alerted DocuSign® to this issue and they are continuing to work with C.A.R. to correct the issue when uploading PDFs directly to its website.

To avoid the problem entirely, C.A.R. members who use DocuSign® should USE zipForm® Plus to send the PDF for DocuSign® signature. For instructions on how to set up your zipForm® Plus Profile to use DocuSign® visit: http://on.car.org/esignprofile

Although this issue is not widespread, should you experience the above issue, please feel free to contact DocuSign® at 1-800-379-9973.

As a reminder, you should always open digitally signed documents with Adobe Reader, which has the necessary authentication process to ensure documents haven’t been tampered with. Adobe Reader is free and also available for mobile devices. Install Adobe Reader here

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